Privacy Policy
Last updated: February 25, 2026
Uptime ("we," "our," or "us") operates the website https://www.getuptime.ai and the UpTime Driver mobile application (collectively, the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.
Please read this Privacy Policy carefully. By using the Service, you agree to the collection and use of information in accordance with this policy.
1. Information We Collect
Personal Information You Provide
When you create an account, complete your profile, or use our services, we may collect:
- Name, email address, phone number, and mailing address
- Commercial Driver's License (CDL) information, endorsements, and driving history
- Employment history and job preferences
- Profile photos and uploaded documents (licenses, certifications)
- Company information (for fleet managers)
- Payment and billing information (processed securely via Stripe)
Information Collected Automatically
When you access or use the Service, we automatically collect:
- Device information (model, operating system, unique device identifiers)
- Log data (IP address, browser type, pages visited, timestamps)
- Location data (with your permission, for job matching based on proximity)
- Usage analytics via Firebase Analytics and Crashlytics
Camera and Media
With your permission, we access your camera and photo library to allow you to take or upload profile photos, license images, and other documents required for your driver profile.
2. How We Use Your Information
We use the information we collect to:
- Create and manage your account
- Match CDL drivers with fleet managers using AI-powered job matching
- Facilitate communication between drivers and fleet managers
- Process subscription payments and manage billing
- Send push notifications about job matches, messages, and account updates
- Provide location-based job recommendations
- Improve our Service through analytics and crash reporting
- Comply with legal obligations and enforce our terms
3. How We Share Your Information
We do not sell your personal information. We may share your information with:
Fleet Managers and Drivers: Your profile information is shared with potential employers or candidates as part of the job matching process.
Service Providers: We use third-party services including Stripe (payments), Firebase (analytics, notifications, crash reporting), and cloud hosting providers to operate our Service.
Legal Requirements: We may disclose information if required by law, regulation, or legal process.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred.
4. Data Security
We implement appropriate technical and organizational measures to protect your personal information, including encryption of data in transit and at rest, secure authentication, and regular security assessments. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
5. Data Retention
We retain your personal information for as long as your account is active or as needed to provide you with our services. You may request deletion of your account and associated data at any time by contacting us. We may retain certain information as required by law or for legitimate business purposes.
6. Your Rights
Depending on your location, you may have the following rights regarding your personal information:
- Access, correct, or delete your personal data
- Opt out of marketing communications
- Withdraw consent for location tracking or push notifications through your device settings
- Request a copy of your data in a portable format
- Lodge a complaint with a data protection authority
7. Third-Party Services
Our Service integrates with third-party services that have their own privacy policies:
- Google Firebase: Analytics, crash reporting, and push notifications
- Stripe: Payment processing
- Google Maps: Location services
We encourage you to review the privacy policies of these third-party services.
8. Children's Privacy
Our Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child without parental consent, we will take steps to delete that information.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. Your continued use of the Service after any changes constitutes acceptance of the updated policy.
10. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us at:
Uptime
Email: [email protected]
Website: https://www.getuptime.ai/contact